Now, let your staff chat with your Facebook audience using Slack and Mattermost. As always, you can automate a lot of this using Chatbots you can build using simple spreadsheets.

So, your Facebook Page chat can:

  1. Engage with users automatically (with spreadsheet designed chatbots)
  2. Transfer chats to Human Staff over Slack or Mattermost
  3. Turn qualified leads into phone calls with your sales people
  4. Save leads to CRMs like Salesforce, Zoho, Hubspot and more
  5. Create tickets into softwares like Zendesk, Freshdesk or others.

Here is complete guide on how to set it up.

Happy botting.