Request Demo
Request Demo

Type Column

Type column defines the type of chat widget to load in the chat flow. We support multiple Types and also add new options regularly. Here is a list:

  1. Dialogue – Simple text message
  2. Button – In-chat button that routes to other chatflows
  3. SendEmail – Sends chatlog to a particular email along with the information collected.
  4. User Input Types:
    1. Text-<var> – Asks for the user’s input (text)
    2. Phone-<var> – Asks for user’s phone number as input
    3. Email-<var> – Asks for user’s email address as input
    4. Number-<var> – Asks for a numeric value as an input
    5. Date-<var> – Asks for a date as an input
    6. URL-<var> – Asks for a URL as an input
  5. User Input Widgets:
    1. TextWidget-<var> – Same as Text-<var> but uses an in-chat widget for better chatting experience
    2. PhoneWidget-<var> – Same as Phone-<var> but uses an in-chat widget for better chatting experience
    3. EmailWidget-<var> – Same as Email-<var> but uses an in-chat widget for better chatting experience
    4. NumberWidget-<var> – Same as Number-<var> but uses an in-chat widget for better chatting experience
    5. DateWidget-<var> – Same as Date-<var> but uses an in-chat widget for better chatting experience
    6. URLWidget-<var> – Same as URL-<var> but uses an in-chat widget for better chatting experience
  6. FAQ_Q-<qid> – Used to add potential questions that a user may ask
  7. FAQ_A-<qid> – Used to define answers to the questions mentioned via FAQ_Q-<qid>
  8. Synonym-<word> – Used to define synonyms or words within FAQ for better matching of questions with answers.
  9. Fallback – Jump to a chatflow if the typed query doesn’t match any of the FAQs.
  10. timeout_agent – Jump to a chatflow if Human agent didn’t answer the chat, is away or offline.