IT incident Reporting

Chatbot that helps you map the customer problems to your support team. Gauge the issues and provide adept solutions.

Do you have to handle a lot of query resolutions regularly? Do you perhaps wish to automate them and make life easy? Well, Hybrid.Chat is exactly what you need!

  • Understand customer issues: Quickly identify where the customer needs your support through a simple chat.
  • Map them with the right agent: Once you know the area in which the customer is struggling you can direct them to the right executive.
  • Faster customer support: Amp up your customer service with a chatbot! Provide immediate assistance and improve customer delight.


  • Easy to install chat on WordPress (just copy paste code in plugin settings)
  • Integrates with Website, Facebook or Business Phone (SMS).
  •  Answer chats using professionally maintained messengers like Slack, Mattermost, SMS or Phone calls that work well on Android, iOS, Windows or Mac.
  • Click to Call or Click to SMS inbuilt, powered by Twilio
  • Unlimited Agents, Unlimited Conversations, Unlimited contacts.
  • Chatbots answer chats 24×7 and capture leads and customer tickets.
  • Designing Chatbots is easy using simple Google SpreadsheetsHuman answers first or Chatbot – You decide
  • Send captured data to any application using Webhooks or 1000+ applications using Zapier.
  • Integration with Zendesk, HubSpot, SalesForce, MailChimp, GetResponse, and many more
  • Read/Write any remote database
  • Access API queries of any 3rd party application within Chatbot
  • comprehensive technical support 24/7
  • A great free plan available

Additional Information


January 31, 2020



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