IT incident Reporting
Chatbot that helps you map the customer problems to your support team. Gauge the issues and provide adept solutions.
Do you have to handle a lot of query resolutions regularly? Do you perhaps wish to automate them and make life easy? Well, Hybrid.Chat is exactly what you need!
- Understand customer issues: Quickly identify where the customer needs your support through a simple chat.
- Map them with the right agent: Once you know the area in which the customer is struggling you can direct them to the right executive.
- Faster customer support: Amp up your customer service with a chatbot! Provide immediate assistance and improve customer delight.
- Easy to install chat on WordPress (just copy paste code in plugin settings)
- Integrates with Website, Facebook or Business Phone (SMS).
- Answer chats using professionally maintained messengers like Slack, Mattermost, SMS or Phone calls that work well on Android, iOS, Windows or Mac.
- Click to Call or Click to SMS inbuilt, powered by Twilio
- Unlimited Agents, Unlimited Conversations, Unlimited contacts.
- Chatbots answer chats 24×7 and capture leads and customer tickets.
- Designing Chatbots is easy using simple Google SpreadsheetsHuman answers first or Chatbot – You decide
- Send captured data to any application using Webhooks or 1000+ applications using Zapier.
- Integration with Zendesk, HubSpot, SalesForce, MailChimp, GetResponse, and many more
- Read/Write any remote database
- Access API queries of any 3rd party application within Chatbot
- comprehensive technical support 24/7
- A great free plan available
January 31, 2020